Outsourcing or Offsourcing is not a straightforward or
unidimensional phenomenon rather it can be of different types and comprises
several interrelated steps and events.
Business Process Outsourcing (BPO):
As the name itself suggests in BPO the non-core business like data
backup, maintenance may be outsourced. In fact companies looking to work on a
frugal budget and within strict deadlines may even outsource their complete
processes like product design, software coding, testing and maybe even
marketing and sales.
Knowledge Process Outsourcing (KPO):
KPO is a relatively new process evolved to outsource
knowledge-related work to third party service providers who are specialised and
especially trained in this field. This may involve customer support including
voice and technical, providing logistical support, answering customer queries,
providing answers to specific queries from domain experts and so on.
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